Terms and Conditions
STANDARD TERMS & CONDITIONS FOR SALE OF LANDSCAPING STONE TO ACCOUNT AND INTERNET CUSTOMERS:
1. ESTIMATE AND THE CONTRACT
When you place an order to purchase stone over the internet from Albion Stone Restoration Ltd (ASR), we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase stones which is accepted by us when we send e-mail confirmation to you.
If you provide us with information via email, letter or the telephone we will prepare an estimate in writing. A contract will exist when you place an order and we accept the order and issue an acknowledgement in writing and either the monies due have been received or credit arrangements confirmed.
If you cancel an order, you are liable for any costs incurred by ASR. If for any reason the stones you have ordered are unavailable and revised date is unacceptable, ARS will give you a full refund, but we are not responsible for any consequential losses to may have incurred.
2. DELIVERY / COLLECTION
ASR cannot guarantee delivery for a specific time or date, but we would expect to be delivering to all areas at least once a week, so we expect to be able to deliver most stones within a set week. You will be notified of the delivery date, and an alternative date can be requested if it is unsuitable.
The stones will be delivered with a lorry with a hiab so that the pallet can be unloaded and placed several metres away from the lorry’s location, but it is your responsibility to ensure that there is a suitable hard standing area for the unloading. It is important that you check to ensure that the vehicle can safely drive to your proposed site. Abortive delivery trips will be charged, as will excessive unloading time.
Collection of stones should be with a suitable vehicle that is capable of being loaded with a forklift with pallets weighing 1 tonne. Collections need to be during normal office hours and arranged in advance
3. TERMS OF PAYMENT
You will be notified promptly if there is a problem with the internet payment and an alternative credit card or cash payment can be made before delivery or collection.
Account customers will need to settle the account within 30 days of the invoice date. Failure to settle the account within this period will result in additional collection charges and interest charges and all further deliveries and collections will be suspended and the account facilities will be withdrawn.
The stones remain the property of ASR until the invoice id paid
4. PERFORMANCE AND LIABILITY
ASR shall not be liable for any penalty, loss, consequential loss, liquidated damages, injury, damage or expense arising from any failure in delivery or performance arising from circumstances outside the Company’s control.
All stones are supplied on the clear understanding that natural Portland stone will be subject to natural geological characteristics, variation in colour, markings, texture, grain, bed and moisture content
Any claim that the stones are damaged or defective should be made as soon as it comes to your attention. We will investigate the claim and provide a replacement or a credit note if the claim is valid.
The Contract shall be governed by English Law